Shipping policy
Processing Time
All items are made to order. Please allow 4 business days for your order to be created and prepared for shipment. Processing time does not include weekends or holidays.
Shipping Locations
We currently ship within the United States only.
Shipping Carriers
Orders may be shipped via USPS, UPS, FedEx, or DHL depending on the most efficient method for your location.
Shipping Options
We offer the following shipping speeds at checkout:
- Standard Shipping
- Expedited Shipping
- Overnight Shipping
Shipping rates are calculated at checkout based on your selected speed and delivery address.
Free Shipping
We offer free Standard Shipping on orders of $75 or more (after discounts and before tax).
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.
Made‑to‑Order
Because each piece is handcrafted after purchase, slight variations may occur. Made‑to‑order items may require the full processing time before shipping.
Returns & Exchanges
We accept returns only for items that arrive damaged.
If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging. We will review your case and provide next steps.
Due to the handcrafted and personal nature of jewelry, we do not accept returns for reasons other than damage.
Lost or Stolen Packages
If your package is lost, stolen, or marked as delivered but not received, we handle these situations on a case‑by‑case basis.
Please contact us as soon as possible so we can review the situation and determine the best resolution.
Questions
If you have any questions about shipping, feel free to reach out to our support team anytime.